Satisfaction Guaranteed or Your Money Back

At Y-Brush, you have 30 days from the delivery date to change your mind and get a refund (as per the refund conditions in our Terms and Conditions). Only purchases made on our website are eligible. Return shipping costs are your responsibility. For a smooth return and refund process, please strictly follow the steps outlined (otherwise, we reserve the right to refuse the refund). All products must be returned in their packaging, in perfect condition, with all accessories if it's a pack. Any damaged product is not eligible for a refund. Regarding toothpaste and dental floss, for hygiene reasons, only unused products still in their original sealed packaging are eligible for a refund.

Return Policy - How Does It Work?

Step 1:

Email us at customers@y-brush.com with your order number, specifying the product(s) you are returning and share any difficulties you encountered.

Step 2:

Our customer service will get back to you within 24 business hours with return instructions. After approval from our customer service, you have 15 days to return the product(s): Then, follow the steps below:

- Place the product(s) in the original packaging, then put them in a parcel.

- Write the return number provided by our customer service on your parcel. - Then, attach the return label to the parcel

- Ship the parcel to the address given by the customer service (depending on your location)

Step 3:

Upon receipt of your parcel and after checking the returned accessories, we will process your refund within 10 business days. Please note that our refund conditions are governed by our Terms and Conditions.

Questions? Check our FAQ or contact us at customers@y-brush.com